Refund policy

1. Returns Policy (Products Only – No Service Included)

This policy is in addition to, and does not affect, your rights under the Australian Consumer Law.

You may return a product for a refund or exchange within 7 days of purchase, provided you have proof of purchase and the item meets all of the following conditions:

• It is not a special or custom order part.

• It is not a discontinued part.

• It is in resalable condition.

• It has not been fitted to a vehicle (including tyres or other fitted products).

• It is in its original packaging, including manuals and documentation.

Unless otherwise agreed or required under Australian Consumer Law, you are responsible for any freight or associated costs in returning products.

Refunds will be processed within 10 business days of the returned item being received and inspected, using the same payment method originally used for purchase unless otherwise agreed.

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Painted Panels
We strongly recommend trial fitting any parts that require painting before painting. Once a panel or part has been painted, we cannot accept a return. Trial fitting ensures the part fits correctly and is free from damage or defects.

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Ordered-In Items
Some items not stocked in our Melbourne warehouse must be sourced from interstate or overseas. Delivery times vary depending on supplier availability and manufacturing lead times, and can range from 1 week to 6 months (or longer if manufacturing is required).

Refunds for ordered-in items depend on the supplier’s policies:

• Some items are non-refundable.

• In such cases, we may offer store credit instead.

• Please confirm the terms for your specific item before ordering.

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Custom or Customised Orders
Custom-made or customised items can only be refunded if there is a manufacturing defect or if delays are unreasonable and persist beyond the advised timeframe. This can be up to 6 months in some cases, depending on factory delays. 

this includes, but not limited to products such as steering wheels, custom painted items, items not usually stocked, new/pre order items and items that are listed as items that need to be ordered in from factories or other overseas suppliers.

Please get in contact with us if you need clarification on ETA of item you have or plan to order.

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Additional Conditions for Returns

1. Condition Upon Return
   Returned products must be unused, unmodified, and free from damage, scratches, or signs of installation. If the returned product is found to be in a non-resalable condition (unless due to a defect covered by the ACL), a refund or exchange may be refused or a restocking fee may apply.

2. Restocking Fee
   For change-of-mind returns that meet the return criteria, a restocking fee of up to 20% may apply to cover handling, inspection, and administrative costs.

3. Proof of Condition Before Dispatch
   We may photograph or document items before dispatch to verify condition. This documentation can be used to resolve disputes about damage during freight.

4. Risk & Responsibility During Return Shipping
   Returned products remain the customer’s responsibility until received and inspected by us. We recommend using tracked and insured shipping for all returns.

5. Incorrect Installation or Use
   We will not accept returns for products damaged or rendered unusable due to incorrect installation, modification, misuse, or neglect.

6. Freight Delays Outside Our Control
   We are not responsible for delays caused by shipping carriers, customs, or other factors outside our direct control.